Who’s Serving Who? The State of Service in Seattle
The customer may not always be right, but don't we have any rights?
There’s an American Express poll that repeats like a broken record inside my brain. It’s dated by now—a restaurant critic mentor quoted it to me a decade ago—but the gist is that the majority of people make the decision of whether to return to a restaurant based on the service. Not on the food. Not…
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